Refund policy
Mailing Address for Returns & Customer-Supplied Items
If you are returning an item or mailing an item to us for custom work or service, please send it to the following mailing address:
Defcon Supply Co.
5052 Old Buncombe Rd. STE A, BOX 247
Greenville, SC 29617
Please note: This is a mailing address only and not a retail storefront or customer drop-off location.
Returns & Exchanges
We stand behind the quality of our craftsmanship and want you to be fully satisfied with your purchase.
Eligible items may be returned for a full refund within 14 days of confirmed delivery. After the 14-day refund period, eligible items may be returned for store credit within 30 days of delivery.
Customers are responsible for all return shipping costs unless the item arrived damaged or incorrect.
Returned items must be unused, in original condition, and include all original packaging when applicable. Refunds or store credit will be processed after the returned item has been received and inspected.
Non-Returnable Items
Due to the made-to-order and customized nature of many of our products, the following items are not eligible for return, refund, or exchange:
- Monogrammed or personalized items
- Custom orders or commissioned pieces
- Leather watch straps, as each strap is individually made to order with customer-selected sizing, leather, buckle, and stitching options
- Wallets, as each wallet is made to order with customer-selected stitching
- Belts, as sizing and construction are customized to order
Please ensure all sizing and customization selections are correct before placing your order. If you have any questions prior to purchase, we encourage you to contact us for assistance.